:root{--b500:#ff6b35;--act:#ed5320;--b700:#c8431a;--soft:#fff1ec;--ink:#0b0d12;--ink2:#2a2f39;--mut:#6b7280;--mut2:#9aa1ad;--bg:#f6f7f9;--sur:#fff;--bd:#ebedf0;--bd2:#dce0e5;--suc:#06a77d;--sucS:#e4f6f0;--warn:#b45309;--warnS:#fdf3e0;--dng:#d23b3b;--info:#185fa5;--infoS:#e6f1fb;--purp:#6c5ce7;--purpS:#efeafe;--pill:999px;--sidebar-w:248px;--sidebar-bg:#0f1117;--sidebar-bg2:#161a22;--sidebar-border:#1e2229;--sidebar-text:#9aa1ad;--sidebar-text-active:#fff;--sidebar-accent:#ed5320;--header-h:56px;--radius:15px;--radius-sm:13px}*{box-sizing:border-box;margin:0;padding:0}body,html{min-height:100%}body{font-family:Heebo,system-ui,sans-serif;background:var(--bg);color:var(--ink);line-height:1.5;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,select{font:inherit}button{cursor:pointer;border:0;background:none}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(145deg,var(--sidebar-bg) 0,#1a1f2b 50%,var(--bg) 100%);position:relative}.login-lang{position:absolute;top:16px;inset-inline-end:16px;z-index:10}.login-card{width:min(420px,100%);background:var(--sur);border:1px solid var(--bd);border-radius:var(--radius);padding:32px 28px;box-shadow:0 24px 48px rgba(0,0,0,.12)}.login-card h1{font-size:22px;font-weight:900;margin-bottom:4px}.login-card .sub{color:var(--mut);font-size:14px;margin-bottom:24px}.field{margin-bottom:14px}.field label{display:block;font-size:13px;font-weight:700;margin-bottom:6px}.field input{width:100%;border:1px solid var(--bd2);border-radius:var(--radius-sm);padding:12px 14px;outline:none;background:var(--bg)}.field input:focus{border-color:var(--act);box-shadow:0 0 0 3px var(--soft)}.btn-google{width:100%;font:inherit;font-weight:700;font-size:14px;background:var(--sur);color:var(--ink);border:1px solid var(--bd2);border-radius:var(--radius-sm);padding:11px;cursor:pointer}.btn-google:disabled{opacity:.6;cursor:not-allowed}.divider{display:flex;align-items:center;gap:10px;margin:16px 0;color:var(--mut);font-size:12px}.divider:after,.divider:before{content:"";flex:1 1;height:1px;background:var(--bd)}.btn-primary{width:100%;margin-top:8px;background:var(--b700);color:#fff;font-weight:800;border-radius:var(--radius-sm);padding:13px 16px;transition:background .15s}.btn-primary:hover{background:#a33816}.mock-badge{display:inline-block;margin-top:16px;font-size:12px;color:var(--mut)}.console{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-w);flex-shrink:0;background:var(--sidebar-bg);-webkit-border-end:1px solid var(--sidebar-border);border-inline-end:1px solid var(--sidebar-border);display:flex;flex-direction:column;position:-webkit-sticky;position:sticky;top:0;height:100vh}.sidebar-brand{padding:18px 20px 14px;border-bottom:1px solid var(--sidebar-border)}.sidebar-brand b{display:block;color:var(--sidebar-text-active);font-size:17px;font-weight:900}.sidebar-brand span{font-size:12px;color:var(--sidebar-text)}.sidebar-nav{flex:1 1;overflow-y:auto;padding:10px 10px 20px}.sidebar-nav a{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;font-size:14px;font-weight:600;color:var(--sidebar-text);margin-bottom:2px;transition:background .12s,color .12s}.sidebar-nav a:hover{background:var(--sidebar-bg2);color:var(--sidebar-text-active)}.sidebar-nav a.on{background:rgba(237,83,32,.14);color:var(--sidebar-accent)}.sidebar-nav .ico{width:18px;text-align:center;opacity:.85;font-size:13px}.sidebar-nav .fin-tag{-webkit-margin-start:auto;margin-inline-start:auto;font-size:10px;font-weight:800;padding:2px 6px;border-radius:var(--pill);background:rgba(237,83,32,.2);color:var(--sidebar-accent)}.console-main{flex:1 1;min-width:0;display:flex;flex-direction:column}.console-header{height:var(--header-h);background:var(--sur);border-bottom:1px solid var(--bd);display:flex;align-items:center;gap:14px;padding:0 22px;position:-webkit-sticky;position:sticky;top:0;z-index:10}.console-header h1{font-size:17px;font-weight:900}.console-header .sp{flex:1 1}.langmenu{position:relative;display:inline-flex}.langmenu-trigger{font-size:12.5px;font-weight:700;color:var(--mut);padding:8px 12px;border-radius:var(--pill)}.langmenu-pop,.langmenu-trigger{border:1px solid var(--bd);background:var(--sur)}.langmenu-pop{position:absolute;top:100%;inset-inline-end:0;margin-top:6px;min-width:188px;border-radius:15px;padding:6px;box-shadow:0 12px 28px rgba(0,0,0,.12);z-index:50}.langmenu-item{display:flex;align-items:center;gap:8px;width:100%;padding:10px 12px;border-radius:10px;font-size:14px;font-weight:600;color:var(--ink2);cursor:pointer;text-align:start}.langmenu-item:hover{background:var(--bg)}.langmenu-item.on{color:var(--ink);font-weight:700}.langmenu-name{flex:1 1;min-width:0}.langmenu-ok{-webkit-margin-start:auto;margin-inline-start:auto;display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:700;color:var(--suc);flex-shrink:0}.role-switch{display:flex;align-items:center;gap:8px;font-size:13px}.role-switch select{border:1px solid var(--bd2);border-radius:10px;padding:7px 10px;background:var(--bg);font-weight:700}.console-body{padding:22px;flex:1 1}.page-title{font-size:22px;font-weight:900;margin-bottom:4px}.page-sub{color:var(--mut);font-size:14px;margin-bottom:20px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));grid-gap:14px;gap:14px;margin-bottom:20px}.kpi{background:var(--sur);border:1px solid var(--bd);border-radius:var(--radius);padding:16px 16px 14px}.kpi .lbl{font-size:12.5px;color:var(--mut);font-weight:600}.kpi .val{font-size:26px;font-weight:900;margin-top:4px;letter-spacing:-.5px}.kpi .delta{font-size:12px;margin-top:4px;font-weight:700}.kpi .delta.up{color:var(--suc)}.kpi .delta.down{color:var(--dng)}.kpi .delta.neu{color:var(--mut)}.panel{background:var(--sur);border:1px solid var(--bd);border-radius:var(--radius);margin-bottom:16px;overflow:hidden}.panel-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--bd)}.panel-head h2{font-size:15px;font-weight:800}.panel-body{padding:14px 16px}.panel-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:16px;gap:16px}@media (max-width:900px){.panel-grid{grid-template-columns:1fr}}.row-item{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--bd)}.row-item:last-child{border-bottom:0}.row-item .dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.row-item .dot.warn{background:var(--warn)}.row-item .dot.dng{background:var(--dng)}.row-item .dot.ok{background:var(--suc)}.row-item .x{flex:1 1;min-width:0}.row-item .x b{font-size:14px;display:block}.row-item .x span{font-size:12px;color:var(--mut)}.row-item .tag{font-size:11px;font-weight:800;padding:4px 9px;border-radius:var(--pill);background:var(--bg);color:var(--ink2)}.funnel{display:flex;flex-direction:column;gap:8px}.funnel-step{display:grid;grid-template-columns:120px 1fr 48px;align-items:center;grid-gap:12px;gap:12px}.funnel-step .name{font-size:13px;font-weight:700}.funnel-bar{height:10px;background:var(--bg);border-radius:var(--pill);overflow:hidden}.funnel-bar i{display:block;height:100%;background:linear-gradient(90deg,var(--act),var(--b500));border-radius:var(--pill)}.funnel-step .cnt{font-size:13px;font-weight:800;text-align:end;color:var(--ink2)}.table{width:100%;border-collapse:collapse;font-size:13.5px}.table td,.table th{text-align:start;padding:10px 12px;border-bottom:1px solid var(--bd)}.table th{font-size:12px;color:var(--mut);font-weight:700}.table tr:hover td{background:var(--bg)}.cp{display:inline-flex;font-size:11px;font-weight:700;padding:3px 9px;border-radius:var(--pill)}.cp.ok{color:var(--suc);background:var(--sucS)}.cp.pend{color:var(--warn);background:var(--warnS)}.cp.dng{color:var(--dng);background:#fde8e8}.cp.info{color:var(--info);background:var(--infoS)}.fin-lock{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:800;color:var(--warn);background:var(--warnS);padding:3px 8px;border-radius:var(--pill)}.banner{border-radius:var(--radius-sm);padding:12px 14px;font-size:13px;margin-bottom:16px;background:var(--infoS);border:1px solid #a9c9e8;color:#16518f}.btn-secondary{font-weight:700;border:1px solid var(--bd2);border-radius:var(--radius-sm);padding:8px 14px;background:var(--sur);color:var(--ink2)}.btn-secondary:hover{background:var(--bg)}.btn-danger{font-weight:800;border-radius:var(--radius-sm);padding:8px 14px;background:var(--dng);color:#fff}.btn-danger:hover{opacity:.9}.btn-danger:disabled,.btn-primary:disabled,.btn-secondary:disabled{opacity:.55;cursor:not-allowed}.field select,.field textarea{width:100%;border:1px solid var(--bd2);border-radius:var(--radius-sm);padding:12px 14px;outline:none;background:var(--bg);resize:vertical;min-height:88px}.field select{min-height:auto}.field select:focus,.field textarea:focus{border-color:var(--act);box-shadow:0 0 0 3px var(--soft)}.form-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.thread-msg{padding:10px 12px;border-radius:var(--radius-sm);margin-bottom:8px;font-size:13px;line-height:1.5}.thread-msg.customer{background:var(--bg);border:1px solid var(--bd)}.thread-msg.admin{background:var(--infoS);border:1px solid #a9c9e8}.thread-msg.internal{background:var(--warnS);border:1px solid #f0d4a8}.thread-msg .meta{font-size:11px;color:var(--mut);margin-bottom:4px}.modal-backdrop{position:fixed;inset:0;background:rgba(11,13,18,.45);display:grid;place-items:center;z-index:100;padding:20px}.modal-card{width:min(480px,100%);background:var(--sur);border:1px solid var(--bd);border-radius:var(--radius);padding:20px;box-shadow:0 24px 48px rgba(0,0,0,.18)}.modal-card h3{font-size:17px;font-weight:900;margin-bottom:8px}.modal-card p{font-size:13px;color:var(--mut);margin-bottom:14px}.template-row{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.template-row button{font-size:12px;font-weight:700;padding:6px 10px;border-radius:var(--pill);border:1px solid var(--bd2);background:var(--bg);color:var(--ink2)}.timeline-item{padding:10px 0 10px 14px;-webkit-border-start:2px solid var(--bd2);border-inline-start:2px solid var(--bd2);-webkit-margin-start:6px;margin-inline-start:6px}.timeline-item b{display:block;font-size:13px}.timeline-item span{font-size:12px;color:var(--mut)}